Terms & Conditions

5.3 Terms and Conditions

Last updated: 05-06-2026

These terms and conditions apply to all purchases made via the website of Whitmire London, located at Dierenriem 75 5482XM Schijndel, The Netherlands accessible via info@londonwhitmore.com.

1. Applicability

By placing an order, you agree to these terms and conditions, our returns policy, delivery policy, payment policy, privacy policy and cookie policy.

2. Product information

We do our utmost to describe products accurately and provide up-to-date information. Colours may vary slightly depending on the screen. Typing or pricing errors and inaccuracies may occur; no rights can be derived from these.

3. Ordering and payment

Orders will only be processed upon receipt of full payment. The available payment methods ([Payment providers]) may vary by country. Customers must check for themselves which payment methods are available for their location.

4. Processing and delivery

Processing time (dispatch): 1 to 3 working days.

Delivery time after processing: 1 to 7 working days, depending on location.

Shipments are dispatched directly from our supplier in China; customs charges may apply.

The times stated are indicative; delays due to high demand, public holidays or customs procedures do not entitle the customer to cancellation or a refund.

5. Returns and cancellations

Please see our separate returns policy for all terms and conditions. Cancellation after placing an order is not possible, and a refund or chargeback cannot be processed until the item has been received.

6. Liability

We are not liable for loss or damage during transit if the tracking information indicates that the parcel has been delivered to the specified address. Our liability is in all cases limited to a maximum of the purchase price of the item in question. Always check your address details carefully.

7. Intellectual property

All content on the website (text, photos, logos, design) is the property of Whitmore London and may not be used without prior written permission.

8. Complaints procedure

Complaints may be submitted in writing via info@londonwhitmore.com. We aim to respond within 5 working days. When submitting complaints regarding size or quality, please always include clear photographs and a description.

9. Governing law

These terms and conditions are governed by Dutch law. Disputes shall be submitted to the competent court in the district where Whitmore London is established, unless mandatory law provides otherwise.

Company name: ElevnAA trading as Whitmore London

Chamber of commerce number: 42076645

VAT number: NL005499563B02

Email Address: info@londonwhitmore.com

Registered Address:

Dierenriem 72

5482XM Schijndel

The Netherlands